June 19, 2020
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Serenity Engage Is A "Communication Lifesaver" According To Customer

“Family members of the Lodge at Grand Junction have not missed a beat communicating with their loved ones during the COVID-19 crisis, thanks to the Serenity Engage app,” shared The Lodge At Grand Junction (a Wellage Community, in a recent blog post.

Wellage Serenity screenshot

Serenity Engage is a HIPPA-compliant senior care communication platform that offers instantaneous back and forth messaging in real time, allowing families and community staff to constantly communicate about a resident’s care.

Here’s what their families had to say about it:

“We love that we don’t have to scan through our emails, wait for snail mail, or wait for the opportunity to place a call to communicate. This app has been a great tool that allows all of us to see the information firsthand regarding our parents on their direct channel. We have been absolutely impressed by the quick responses from the team!”​

Julie, Jane and Jill, daughters of a Lodge At Grand Junction resident

"It’s easier than email, since most nursing and life enrichment staff members receive all the notes I send, and someone always gets right back to me.”

Deedra, daughter of a Lodge at Grand Junction resident

While other communities send mass emails and post updates on their website, Janice Donald, the Lodge At Grand Junction’s Executive Director, posts community-wide updates via Serenity Engage, which notifies family members immediately.

Also, family can respond and communicate with the staff via their loved one’s channel and get information about their specific loved one.

Using a HIPAA-compliant messaging platform like Serenity Engage will create raving fans out of family members, mitigate liability, increase accountability, and give you complete oversight into all communications between staff and family members.

“Serenity Engage has been a game-changer for us and for the families of our residents.”
Janice Donald
Janice Donald
Executive Director, The Lodge At Grand Junction (a Wellage Community)

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