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Introducing our New Director of Customer Success, Amy Yount

January 26, 2022
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We are so pleased to share that Amy Yount has joined the Serenity Engage team as our Director of Customer Success. Welcome to the team, Amy! 

Our CEO, Katherine Wells, recently sat down with Amy to learn more about her background and what’s in store for her in her new role at Serenity. 

Why did you choose to join the Serenity Engage team? 

 Serenity Engage’s mission aligns with me personally – to change how we are delivering care to older adults – to do it better. Serenity’s team shares similar values and goals of my own. They are a company of like-minded individuals trying to do good in the world.  It’s my opinion that when a company is filled with individuals that are like-minded, the company has a strong foundation for success. I knew Kathy prior to inquiring about this position and when I met Kelly and Rob to explore the position further, I felt an even stronger connection to their mission.

What makes you excited about your upcoming role and working with Serenity customers?

I’m most excited about helping people succeed. I find greatest fulfillment in elevating others around me. I also enjoy teaching people in unique ways that suit their individual needs.  I’m excited that this position gives me the opportunity to do this with others who are also working toward making a positive impact on the lives of older adults. Our seniors have paved the way for us and given of themselves to others for many years. I feel it’s an honor to serve them in a way that is meaningful in what is often their last chapter in life.

Prior to Serenity, what were you doing? How can that help you in your current position?

Prior to Serenity, I have worked in the Senior Care industry for 20 years. I’ve been a CNA (Caregiver), LPN (Nurse), Educator (teaching QMAPs, aka Med Techs), and most recently in operations of a senior living community (Associate Executive Director for IL/AL/MC). I’ve been highly engrossed in understanding how the industry operates and have seen first hand where we could be doing better. This positions me to help strongly support Serenity’s mission and my role as Customer Success Director as I understand how to connect what the families, providers and caregivers are doing with how Serenity can best support them.

What is one experience in your career that has helped shape who you are?

I worked for a nonprofit organization as a regional nurse and staff development director. In this role I supported 6 assisted living communities serving low-income adults in Colorado. I was in charge of supporting the residents and those who were providing them care. In this role, I was exposed to people from very differing backgrounds and economic statuses. This helped reframe my way of thinking about the world. Every person faces different challenges, and we should never assume someone should know something or should have resources we would think are afforded to us all as humans.  Understanding where someone is coming from first can drastically shape how you speak to them, how you help them, how you might have a positive impact in their life with an act that might otherwise feel insignificant to you.

I love the saying, “To the world, you may be one person. But to one person, you may be the world.” This has helped shape my personal definition of success – elevating others to feel, think, and be better no matter where they are coming from.

Where can we find you on the weekends?

Usually at home or out and about with my family. I typically pour so much of myself into work during the week that I focus my weekends on family time. We might be doing an activity together at home or going somewhere to have fun together. We also homeschool our son who has Autism so often are finding places to explore and taking field trips, spending time with friends.

How do you like to spend your free time?

Free time for myself usually involves reading, crafting, shopping, or reorganizing and decorating. I have a subscription with Amazon Kindle Unlimited, otherwise I would spend a fortune if I had to purchase every book I read at full price. I’m a huge gift giver and love making things for other people.