Leading Age Colorado Conference & Expo
May 11-13, 2020
THE NEW FACE OF THE ELDEST DAUGHTER
MAY 11-13, 2020 – VAIL, CO
This session is a case study in implementing a family communication and collaboration app at two Assisted Living communities. We took two communities that are already high performing facilities and trained staff on a HIPAA compliant communication tool to collaborate with family members. This session will outline the process, discuss the challenges, and share the results-to-date.
More and more, the Adult Child is part of Gen X or later. Since the Adult Child is frequently the driver behind community selection and wants electronic communication that is easy and convenient for them (as they are also part of the Sandwich Generation), how we engage them must change. But at what cost? We explore the good, the bad and the unexpected.
1. Do improvements in staff accountability increase efficiency and staff retention?
2. Does collaboration among stakeholders really Increase quality of life for residents?
3. Are families happier with the community due to better insight? Do family members spend less time worrying so they can focus on their lives?