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willGather Podcast Episode With Serenity Engage CEO, Katherine Wells

May 2, 2021
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"Each time Katherine and I speak, I'm always encouraged and supported by her vision to make the world a better place for our care teams, families and older adults. Truly making change, evoking powerful conversation, and challenging "the Status Quo of Aging."
Nicole. Will headshot
Nicole Will
Founder, willGather

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Nicole Will, founder of willGather, spoke with our CEO, Katherine Wells about the decidedly non-linear senior care journey that our most of us will have to navigate at some point in our lives. Nicole blends her bright spirit with her education that includes a Bachelor of Science degree in Human Services: Social Gerontology and is a NCCAP certified Activities Director to create meaningful, educational, and inspirational conversations.

In this podcast episode, we talk about:

  • Some of the emotions families face when they are considering moving their loved one into a community along with the moving process
  • Why communication is the foundation to building trust
  • The communication process of senior living communities and the desire of families
  • The many ways we can lift morale and create staff retention by active communication
  • We look at senior living communities need to build community and improve process efficiencies
  • Those “moments and memories” that we don’t need to miss out on any more