fbpx
hospice_news_coverage

Serenity Engage and Dignity Hospice Streamline Communication with Technology

February 14, 2022
Share on linkedin
Share on facebook
Share on twitter
Share on email

Serenity Engage CEO Katherine Wells and Dignity Hospice owner Jenna Girton recently sat down with Hospice News editor Jim Parker to discuss how Dignity is leveraging Serenity to streamline family communication. 

As mentioned in the article, effective communication requires hospice staff to be in touch with family members multiple times daily, often with a number of different relatives or caregivers. While this level of contact is often essential, it can also be time-consuming for employees who may be caring for several patients at a time. Dignity has partnered with Serenity to help streamline these processes without leaving families in the dark.

Below is an excerpt from the article. Click here to read the full piece.

Dignity Hospice Embraces Tech to Streamline Family Communication

Engaging with patients’ families is a core value of hospice care, making consistent and timely communication crucial to quality — perhaps even more so during a pandemic in which person-to-person contact is more limited. To facilitate this some providers are adopting new strategies and technologies.

Effective communication in many cases requires hospice staff to be in touch with family members multiple times daily, often with a number of different relatives or caregivers. While this level of contact is often essential, it can also be time consuming for employees who may be caring for several patients at a time.

Colorado-based Dignity Hospices has partnered with a tech platform, in this case Serenity Engage, to help streamline these processes without leaving families in the dark. This has allowed the hospice to build efficiencies into workflows generating an estimated $75,000 in savings annually, the company reported.

“Whether it’s social work, or the nurses, or sometimes even the CNAs, they’re reaching out to families one at a time, and sometimes each family has seven different people to speak with,” Tom Miller, director of finance and operations for Dignity Hospice, told Hospice News. “Sometimes [family members] don’t talk to one another. This has allowed us to essentially take what would have been five 30-minute conversations and condense that down into a 20-minute update.”

Click here to read the full article in Hospice News.