New Product Release Keeps Families Informed About Their Loved One In Senior Care

DENVER, Colorado — Serenity App, Inc., maker of award-winning Serenity Engage, a collaborative conversation platform for senior care, today announced a new release designed to make it easy for care teams in senior living to have ongoing collaborative conversations with family and other providers.

“Recent studies show that 80% of families choose a senior living community based on how they will communicate with the family, and that 72% of care staff want a more streamlined way to communicate with family,” says Katherine Wells, founder and CEO of Serenity App, Inc.  “Families are often afraid to ask for more communication because they see the staff as overworked already. This is causing wholly unnecessary pain and anxiety that our solution, and particularly this new release, solves.”

Research highlights that collaborative conversations benefit everyone involved, not the least of which include better quality of life for the resident, less anxiety for families, and happier, more engaged staff members. Serenity Engage’s new version elevates that even more with:

• Easier, faster photo sharing
• Improved notifications
• Crisp new look
• Streamlined messaging

In an industry under scrutiny, Serenity Engage offers a lifeline by creating streamlined communication that builds trusted care partnerships. By making it quick and easy for staff to share information about individual residents, Serenity Engage gives staff more time to provide care. Families also have easy access to the community’s announcements, menus and activities.

“The benefits Serenity Engage provides are multifold,” shares Ryan Ostrow of Boonton Care Center, a skilled-nursing community in New Jersey. “Families are afraid and anxious, and we are able to give them connection and peace of mind. Our staff is able to easily communicate with individual families daily.”

“Family members haven’t missed a beat during COVID-19 visitation restrictions with Serenity Engage, and it has helped us grow our trusted partnership with the families,” says Janice Donald, executive director of The Lodge At Grand Junction, a Wellage Senior Living Community. “Serenity has been a game-changer for us, and our staff and family members love it!”